Helm

Last updated: November 12, 2026

Privacy Policy

TechneCoding LLC ("we", "us", or "our") operates the Helm platform at helmcode.dev. This Privacy Policy describes how we collect, use, and protect your information when you use our service.

Information We Collect

Account Data

When you create an account, we collect your username, email address, and password. Passwords are stored using one-way cryptographic hashing and are never stored in plain text.

Connected Social Media Accounts

A Helm project can connect a Facebook Page, an Instagram professional account, a LinkedIn organization page, and a TikTok account. When you connect an account, Helm stores the access token the platform issued for that account and the account's ID on that platform, for example the Facebook Page ID or the TikTok Open ID. Helm uses them only to do what you ask Helm to do, as described in "Data From Google, Meta and TikTok Accounts" below.

Posts and Uploaded Media

For each post you create in Helm, Helm keeps a record of the post's text, its links, the addresses of attached images and videos, the ID the platform gave the post, its status, and when it was scheduled and published. Images and videos you upload for a post are stored in Helm's file storage at a public web address, because the platforms download them from that address. Anyone who has the address can open the file.

Tracking Link Analytics

When someone clicks a tracking link created through Helm, we collect the visitor's IP address, user agent string, and referrer URL for analytics purposes.

Survey Responses

When respondents complete surveys hosted through Helm, we collect their submitted answers. Survey creators can view aggregated and individual responses.

Mailing List Contacts

We store email addresses of contacts added to mailing lists managed through Helm.

How We Use Your Information

  • Operate and maintain the Helm platform
  • Post content to your connected social media accounts at your direction
  • Deliver emails on behalf of your mailing campaigns
  • Generate analytics for your tracking links and surveys
  • Communicate with you about your account

Data From Google, Meta and TikTok Accounts

This section applies to data Helm receives when you connect a Facebook Page or Instagram account (Meta), a TikTok account, or a YouTube channel (Google).

  • What Helm sends to the platform. Helm publishes only the posts, images and videos that you or other members of your Helm project create, schedule or approve in Helm, including through Helm's API and MCP tools. Helm sends them only to the account you connected.
  • What Helm reads from the platform. When you ask to see recent posts from a connected Facebook Page or Instagram account, Helm reads those posts and their like, comment and share counts from the platform and shows them to you. Helm does not store what it reads this way.
  • What Helm stores. Helm stores the access token and account ID described in "Connected Social Media Accounts" and its own record of the posts sent through Helm, described in "Posts and Uploaded Media".
  • What Helm does not access. Helm does not read your followers or your direct messages. From the account's profile, Helm reads at most the account's name, picture and ID, so that it can show you which account is connected.
  • What Helm does not do with this data. We do not sell data from connected accounts or use it for advertising. We do not share it with anyone outside your Helm project, except the platform it came from and the service providers that host Helm for us.
  • Google user data. Helm's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
  • Removing access and deleting data. Our Data Deletion page explains how to disconnect an account, what Helm deletes when you do, and how to ask us to delete all of your data.

YouTube API Services

If you connect a YouTube channel to Helm, Helm uses YouTube API Services to upload the videos you choose to that channel and to show you the channel's name and its uploads. By using Helm's YouTube features, you agree to be bound by the Google Privacy Policy.

You can revoke Helm's access to your Google account at any time on Google's security settings page at security.google.com/settings/security/permissions. When you disconnect a YouTube channel in Helm, Helm deletes the tokens and channel details it stored for that channel.

Third-Party Services

Helm connects to services you choose, including Firebase, Google Analytics, Sentry, Stripe, RevenueCat, App Store Connect, Apple Search Ads, and Google Play, using credentials you provide. Helm reads data from these services to show you reports. Helm changes data in these services, for example by replying to an app review or updating a store listing, only when you ask it to. Most of this data stays in those services and Helm reads it when you ask for it; Helm keeps a daily copy of Apple Search Ads figures so that it can show trends over time.

Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time, as described on our Data Deletion page.

Data Security

We protect your data with HTTPS encryption for connections to Helm and cryptographic password hashing, and we limit access to stored access tokens to the Helm service and the people who operate it.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy or how Helm handles your data, contact us at [email protected].